Table of Contents
- Introduction
- Position Overview
- Key Responsibilities
- Required Skills & Qualifications
- Work Environment & Shift Details
- About Infoneoo
- Why Join Infoneoo?
- Conclusion
- FAQs
Introduction
If you’re looking to build a strong career in the BPO sector, the Customer Service Executive (Voice Process) role at Infoneoo is an excellent opportunity. This position focuses on clear communication, customer handling, and delivering a high-quality support experience, especially under the Wildcraft customer process. Whether you already have voice support experience or want to advance in customer service, this guide explains everything you need to know.
Position Overview
Infoneoo is hiring a dedicated Customer Service Executive for a voice-based customer support role. The ideal candidate should have hands-on experience in voice calling, strong communication skills, and fluency in both Hindi and English. Your primary role is to ensure smooth and professional interactions with customers while resolving their concerns effectively.
Key Responsibilities
As a Customer Service Executive (Voice Process), you will:
- Handle inbound and outbound calls related to customer queries.
- Provide accurate information regarding products, services, or support.
- Resolve customer issues promptly and professionally.
- Maintain proper call logs and update customer records.
- Ensure customer satisfaction through polite, patient, and solution-driven communication.
- Follow call-handling etiquette and internal quality guidelines.
Required Skills & Qualifications
Now, to be eligible for this role, candidates must have:
- Minimum 6 months’ experience in a voice-based BPO process.
- Fluency in Hindi and English (mandatory).
- Strong communication and active listening abilities.
- Customer-focused attitude with patience and professionalism.
- Basic computer knowledge and familiarity with call-handling tools.
- Ability to work comfortably in day shifts from the office.
Work Environment & Shift Details
- Type: Voice Process (Inbound & Outbound)
- Shift: Day Shift (as per company requirements)
- Location: On-site (as instructed by Infoneoo)
- Team-oriented, fast-paced, and customer-centric workplace.
About Infoneoo
Infoneoo is a leading provider of BPO services, digital transformation solutions, and advanced IT support. With over 24 years of industry experience across domestic and international markets, the company delivers top-tier:
- Customer service solutions
- IVR and Dialer services
- Multilingual support in Indian and global languages
- Digital and technical transformation services
Their focus on innovation, efficiency, and client satisfaction makes them a trusted partner for businesses across sectors.
Why Join Infoneoo?
- Opportunity to work with a recognised leader in the BPO sector.
- Gain hands-on experience in customer communication and problem-solving.
- Work under well-established processes, such as Wildcraft voice support.
- Supportive team environment with opportunities for career growth.
- Learn and work with modern customer service tools and technologies.
👉Apply Now
Conclusion
The Customer Service Executive (Voice Process) role at Infoneoo is ideal for candidates with strong communication skills and a passion for customer interaction. With a requirement of only 6 months’ experience, this opportunity opens doors for professionals looking to build a sustainable career in customer support. Infoneoo’s reputation, supportive work culture, and industry experience make it a great place to grow your skills and contribute to quality-driven customer service.
FAQs
1. What is the minimum experience required?
You need at least 6 months of voice process experience.
2. Is Hindi and English fluency mandatory?
Yes, fluency in both languages is required for this role.
3. Does this job include night shifts?
No, the position requires working on day shifts only.
4. What type of calls will I handle?
You will manage inbound and outbound calls related to customer queries and support.
5. What company will I work under?
You will be employed by Infoneoo, working on the Wildcraft customer support process.
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